FAQs

Here’s an overview of the most frequently asked questions and answers. We hope you find what you’re looking for – and if not, feel free to get in touch with us!

What types of payments do you accept?
We accept Visa, MasterCard, American Express, Eftpos, Shop Pay, PayPal, Google Pay, Apple Pay and more.

Is my payment information secure?
Absolutely. Your security is a top priority. Our website uses industry-standard encryption and secure payment processing to ensure your data is protected at all times.

How can I request a return or exchange?
To initiate a return or exchange, please contact our customer service team via our Contact page. Include your order number and details of the item(s) you wish to return or exchange, and we’ll guide you through the next steps.

Do you offer shipment tracking?
Yes, all orders come with tracking. Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to follow your delivery every step of the way. You can track your order here.

Is delivery free?
Yes – we offer free delivery across Australia on all orders.

In which currency is the shop operated?
All product prices on our website are listed in Australian Dollar (AUD$).

How long does it take to process my order?
After placing your order, you’ll receive a confirmation email with all relevant details, including your order number. Standard order processing takes 1–2 working days.

How long does delivery take?
Australia delivery usually takes 3–12 working days, depending on your location and distance from major distribution centres.

How can I contact Casa & Beyond?
If you have any further questions or need help with your order, don’t hesitate to get in touch – we’re here to help!